For years, I have served as a useful source to employees and manager seeking inspiration, help, or advice. I finally decided to own that role and be intentional about it. I started writing about my passions, my thoughts, and curious wonderings about the great changes technology brings to our world. I founded Ziv Shalev consulting with a mission to give others a taste of what is new in the call center industry, and I have been at it ever since. Take some time to explore the great opportunities, look for something interesting, and feel free to reach out if you would like to collaborate on a project together.

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"Ziv Shalev Consulting"​ is leading industry expert for improving customer's relationships & contact centers operations. Our solutions led by a team of senior consultants and subject matter experts. For the last 25 years we help and guide all kind of operations to improve customer experiences and strengthen business results.

No matter what your Contact centers challenges and strategic initiatives. "Ziv Shalev consulting" ​ready to partner with you to map out the next best course for elevating your contact center performance and your team’s effectiveness. "Ziv Shalev Consulting" ​recognize that customer's relationships solutions are only as relevant as the challenges they help solve. This is precisely why "Ziv Shalev Consulting"​ considers every client situation from an objective, client focused perspective. Whether you know exactly which solutions you need, or have more of an interest in assessing current environment against industry best practice, "Ziv Shalev Consulting"​ is committed to identifying the best possible solution for YOU.

Consulting, establishment and accompaniment of customer relations systems & contact centers. Dealing with wide variety of aspects related to managing organizational communication with your active and potential customers, including work processes, training of human resources, selection and assimilation of technologies:

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CTI / CRM / IVR / Voice recognition / WFM / KM / LMS / Omni & Multi channels / E-services / Incentive management systems / Recording systems / SMS and chat systems / TEM

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Ziv Shaev, 

Expert in call center performance optimization.

 

Founder & CEO@Ziv Shalev consulting

Founder@Aspire call center technologies

Consultant for the international market@Enerjoy

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Former CEO@MyBills.co.il

Former CEO@Teleall contact centers